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Troubleshooting FAQs
IMPORTANT NOTE
TO AOL, MSN, COMPUSERVE AND SBC ISP USERS:
If you are using the built-in browser
provided by your ISP, you will NOT see My Mail Stamp or your toolbar. They do not work with the built-in browser. Instead, you MUST:
1) Launch Internet Explorer 5.01 or above from your desktop.
(Don't have it? Download here.)
2) Find your browser toolbar - it will have either a "My Web Search" or "My
Way Search"logo.
To use My Mail Stamp in email:
My Mail Stamp works with Outlook,
Outlook Express, AOL Mail 9.0, IncrediMail (using IE 5.5 or above), and most web-based email
platforms (using IE 5.01 or above), including the rich-text Editor version of
MSN Hotmail. (To learn more,
click here.)
How do I know if my version of My Mail
Stamp is compatible with Outlook, Outlook Express, IncrediMail or AOL Mail 9.0?
To check
that My Mail Stamp
is compatible with your email platform, open a Compose/New Mail screen
using your email system.
My Mail Stamp is compatible if you see the navigation bar (with
Mail Stamp button) in the Compose/New Mail screen. If you don't see it, first
close your email system, open it again, and check for the navigation bar.
Don't have the latest version of My Mail
Stamp? Upgrade now!
I use
Norton Internet Security, Zone Alarm, or similar firewall/proxy software and am
having trouble downloading My Mail Stamp. Why?
The most common problem when downloading or installing My Mail Stamp occurs
when running such software. If you are running one of these types of products,
try temporarily disabling it, then go back to
http://www.mymailstamp.com to try
the download process again. You can reactivate your firewall/proxy software once
the download and installation of the toolbar and My Mail Stamp is
complete.
I try to download My Mail Stamp
and the download won't start, or I get looped back to the previous page when I
click on Download Now. Why?
The most common problem when downloading or installing My Mail Stamp occurs
when running software such as Norton Internet Security, Zone Alarm, or
other firewalls/proxy software.
If you are running one of these types of products, try temporarily disabling it,
then go back to http://www.mymailstamp.com to try
the download process again. You can reactivate your firewall/proxy software once
the download and installation of the toolbar and My Mail Stamp is
complete.
Will My Mail Stamp work with my browser?
My Mail Stamp and
your toolbar will work with Internet Explorer versions 5.01 and
above. (We encourage you to download Internet
Explorer 6.0.)
Note to IncrediMail
Users:
You
must have Internet Explorer 5.5 or above installed on your computer for My Mail
Stamp to work with IncrediMail.
Is My Mail Stamp compatible with Macs?
Sorry, My Mail Stamp and your toolbar are not compatible with Macs.
Does My Mail Stamp or the toolbar include adware or spyware?
Absolutely not
- both My Mail Stamp and the toolbar include NO adware and NO
spyware.
Why can't I see My Mail Stamp - or the toolbar - on my
browser?
If you have downloaded My Mail Stamp and are not seeing the
Mail Stamp button or the toolbar on your browser, you may need to enable this toolbar
through your browser's menu. To do this:
1) Click on the "View" menu option.
2) Select "Toolbars".
3)
You will see either "My Web Search" or "My Way Search"
listed in the dropdown - make sure that there is a check
mark next to it. If there is no check mark, click on the toolbar name in order
to enable it.
If the toolbar does have a check mark but is not visible on your
browser, clear the check mark by clicking on the name of the toolbar. Then
repeat the steps above to re-enable it. The toolbar should now
appear.
Can I add a stamp in my instant messenger or in a message board post?
No, My Mail Stamp is an email-only feature that is not compatible with
instant messenger platforms or Internet message boards.
I can't find My Mail
Stamp in
Outlook/Outlook Express/IncrediMail/AOL Mail 9.0. Where is it?
If you cannot find My Mail Stamp on your email system, please check the
following three items:
1) Have you successfully downloaded
My Mail Stamp? (Not sure?
Click here to
download.) If you have, close your email system. Then open it again
and compose a message. You should see the navigation bar
with the Mail Stamp button in the Compose/New Mail screen. (Note: The
navigation bar and the Mail Stamp button will not appear
on the "main" page of these systems.)
2)
Outlook users:
If your default email editor is MS Word,
My Mail Stamp and the navigation bar may not appear when composing a message. To change this, please
do the following:
-
Click on "Tools" from your main Outlook
application/window (not the one in your Compose Message window) and select "Options."
- Click on the "Mail Format" tab.
- Uncheck the checkbox in the Message Format area that says "Use Microsoft Word
to edit e-mail messages."
(Click here to see a picture)
- Click OK.
3) You have maximized your Compose/New
Mail window. Smaller size windows, especially in Outlook Express, can hide the
Mail Stamp button. Maximizing your window will show all your navigation buttons, and prevent the My Mail Stamp window from
obscuring your email text. To maximize, click the " "
button on the top-right corner of your Compose page.
Note to IncrediMail and AOL Mail 9.0
users:
If you downloaded My Mail Stamp prior to
3/11/04, you will likely need to
upgrade to the latest version of My Mail Stamp. (It's free.)
I can no longer see My Mail Stamp or the
toolbar on my browser. How can I get them back?
If you have
downloaded My Mail Stamp and are not seeing the toolbar
on your browser, you are likely experiencing one of two scenarios:
1) You did not close all your
open browsers once you downloaded My Mail Stamp.
Please do this now
and then reopen a new browser.
2)
You
may need to enable the toolbar through your browser's menu.
To do this, click on the "View" menu
option, then select "Toolbars". You will either see "My Web Search" or "My
Way Speedbar" listed in the dropdown - make sure that there is a check
mark next to it. If there is no check mark, click on it in order to enable your
toolbar.
If the toolbar DOES have a check mark but is not
visible on your browser, clear the check mark by clicking on the name
of the toolbar. Then repeat the steps above to re-enable it. The toolbar should now appear.
When attempting to insert a
stamp using Outlook Express or IncrediMail, I get the message "Sorry, My
Mail Stamp can't add stamps on this page." Why?
If you use Outlook Express:
You are on a read page. You must be on a New
Mail page to add stamps.
If you use IncrediMail, you are likely using
an older version of Internet Explorer (Internet Explorer 5.01 or below).
You must be using IE version 5.5 or above. To upgrade,
click here.
When I add a stamp to an Outlook email, the
message's font changes to Times New Roman and the stamp is inserted at the
beginning of the message. How can I prevent this?
Your Outlook's Mail Format settings need to
change. This is an easy fix.
1) Click on "Tools" from your main Outlook
application/window (not the one in your Compose Message window) and select "Options."
2) Click on the "Mail Format" tab at the the top of the Options window.
3) Select "HTML" from your Message format pull-down window. It will likely be
set to "Microsoft Outlook Rich Text."
(Click here to see a picture)
4) Click OK.
Now when you add a stamp, it will appear where
your cursor is resting, and your message's font will not change.
The download process ends prematurely
- or I get a blank screen - when
I click the "Download Now" button to install this feature. What can I do to resolve
this issue?
You need to change your security setting to
Medium in order to successfully download using Internet Explorer. Follow the
instructions below to change your security settings.
Why am I getting a message that tells me "Your current security
settings prohibit running ActiveX controls on this page" - and how do
I fix it?
If you're seeing this message, your browser's security settings do
not allow the download of ActiveX controls. You will need to change
these settings.
To do so, select Tools at the top of your browser, then select
Internet Options. Next, select the Security tab. Now move the slider
down until you have selected Medium security. Confirm by pressing the
OK button.
Don't see a slider tab under Security? Instead, select Internet,
then select Custom Level. A window will pop-up. You now need to
"enable" or "prompt" the following:
1. Download signed Active X controls
2. Run Active X controls and plug-ins
When I try to access
my company Intranet site via my browser, I get search listings instead. Why -
and how can I resolve this issue?
In some cases, users who have been trying to access an Intranet site
using Internet Explorer are getting search listings rather than the
Intranet site, itself. If you're experiencing this scenario, you will
need to uninstall our Search Assistant.
If you downloaded My Mail
Stamp on or after
3/11/04:
1) Find the "My Way Search" button on your toolbar and click the
down-arrow
2) Select "Enable/Disable
Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"
The Search Assistant feature has been disabled. Close all your browsers and
open a new one for your change to take effect.
The steps above allow you to disable this feature. (You can enable it
in the future by following the same steps and checking the box next
to Search Assistant.) If you wish to uninstall Search Assistant from
your computer, you will need to uninstall My Mail Stamp and your
toolbar. To do so,
see:
"How do I uninstall the toolbar and My Mail Stamp from all my
applications?" below.
If you downloaded My Mail Stamp prior to
3/11/04:
1)
From your computer's Start button, select "Settings", then
select "Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Web Search"**
4) Click "Remove." This toolbar feature has now been uninstalled.
**Some versions may say "Search Assistant - My Way."
The Search Assistant feature has been uninstalled. Close all your browsers and
open a new one to access your Intranet site.
When I attempt to use Internet Explorer's "Send Page by E-Mail" and/or "Send
Link by E-Mail" features, I don't see the toolbar or My Mail
Stamp in my email window. Is this normal?
Yes, your toolbar is not
included as part of these Internet Explorer features. To see your toolbar and My Mail
Stamp button within a Compose/New Mail screen, you will need
to open that window directly from Outlook or Outlook Express, not via
your Internet Explorer browser.
I'm using a new version
of IncrediMail and don't see the navigation bar or My Mail
Stamp.
If you downloaded My Mail
Stamp prior to 3/11/04 AND upgraded or downloaded IncrediMail for the first time after Thanksgiving 2003, you will need
to upgrade to the
latest version of My Mail Stamp. (It's free.)
How do I remove the My Mail Stamp button from the toolbar?
First, click the small arrow to the right of
your "My Web Search" button - the button to the far-left of the toolbar with the My Web
Search logo on it. (Some toolbar versions may say "My Way
Search".) From the dropdown, select "Add/Remove
Buttons". Now, uncheck the "My Mail Stamp" box in the Cool Tools
module. Click the "Finished" button and your My Mail Stamp button
will be removed. You can always add it back at any time by repeating
the steps above and checking the My Mail Stamp box.
Outlook, Outlook Express, IncrediMail and AOL Mail 9.0 users: The
above steps will remove the Mail Stamp button from Internet Explorer only.
To remove the Mail Stamp button from your email system, you will need to
uninstall the navigation bar by following the steps outlined below. (See:
"How do I uninstall the toolbar and My Mail Stamp from all applications?")
How do I uninstall the toolbar and My Mail Stamp from all my applications?
If you downloaded My Mail Stamp
on or after
3/11/04:
1) From your
computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail Stamp)"
4) Click "Remove." My Mail Stamp
and the toolbar have now been uninstalled.
If you downloaded My Mail Stamp prior to
3/11/04:
Depending on when you downloaded My Mail Stamp, you may be
able to follow the steps above. If these do not work, please do the
following:
Web-based email users:
To remove My Mail Stamp and your toolbar, you must do the following:
1) From your
computer's Start button, select "Settings", then select "Control Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail Stamp)"**
4) Click "Remove." My Mail Stamp and the toolbar have now been uninstalled. (Click here to see a picture)
**Some toolbar versions may say "My Way Search" or "My Way
Speedbar."
Outlook, Outlook Express and IncrediMail users:
To remove My Mail Stamp and the navigation bar from your
email system, you must do the following:
1) From your computer's Start button, select "Settings", then select "Control
Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (Outlook, Outlook Express, and IncrediMail)"**
4) Click "Remove. " My Mail Stamp and the navigation bar have now been
uninstalled from your email system. (Click here to see a picture)
**Some toolbar versions may say "My Way Search (Outlook,
Outlook Express, and IncrediMail)" or "My Way Speedbar (Outlook,
Outlook Express, and IncrediMail)."
To remove
My Mail Stamp and the toolbar from both your email system
AND your browser, you must do the following:
1) From your computer's Start button, select "Settings", then select "Control
Panel"
2) Double-click on the "Add/Remove Programs" icon
3) Select "My Web Search (My Mail
Stamp)"**
4) Click "Remove." My Mail Stamp and the toolbar have now been uninstalled from
your email system and your browser. (Click here to see a picture)
**Some toolbar versions may say "My
Way Search (Smiley Central)" or "My Way Speedbar (My Mail
Stamp)."
How do I remove
the toolbar feature which provides suggested search listings when I
mistype or enter an incomplete word or URL into my browser?
If you downloaded My Mail
Stamp on or after
3/11/04:
1) Find the "My Web Search" button on your toolbar and click the
down-arrow
2) Select "Enable/Disable
Features"
3) Uncheck the box next to "Search Assistant"
4) Click "Save Changes"
The Search Assistant feature has been disabled. Close all your browsers and
open a new one for your change to take effect.
The steps above allow you to disable this feature. (You can enable it
in the future by following the same steps and checking the box next
to Search Assistant.) If you wish to uninstall Search Assistant from
your computer, you will need to uninstall My Mail Stamp and your
toolbar. To do so, please follow the steps in the question above.
If you downloaded My Mail Stamp
prior to
3/11/04:
1)
From your computer's Start button, select "Settings", then
select "Control Panel".
2) Double-click on the "Add/Remove Programs" icon.
3) Select "Search Assistant - My Web Search"**
4) Click "Remove." This toolbar feature has now been uninstalled.
**Some versions may
say "Search Assistant - My Way."
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